At MENVO, we value the trust you place in us. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This policy outlines what data we collect and how we use it to serve you better.

1. Information We Collect

To provide you with a seamless shopping experience and deliver your shirts on time, we collect the following basic information:

  • Personal Details: Name, Phone Number, and Email Address.
  • Shipping Info: Your full delivery address (crucial for our courier partners).
  • Order History: Records of the products you purchase to help us help you with sizing in the future.

2. How We Use Your Information

We use your data strictly for the following purposes:

  • Processing Orders: To confirm your order and generate your invoice.
  • Delivery: We share your Name, Address, and Phone Number with our trusted courier partners (e.g., Pathao, Steadfast) solely to deliver your package.
  • Communication: To send you order updates, tracking links (via SMS/WhatsApp), and support regarding returns or exchanges.
  • Updates: Occasionally, we may send you info on new arrivals or exclusive discounts. You can unsubscribe from these at any time.

3. Third-Party Sharing

We do NOT sell, trade, or rent your personal information to outside parties.

We only share necessary data with third parties essential to our operations:

  • Logistics Partners: To deliver your product.
  • Payment Gateways: If you pay via bKash/Nagad/Card, your transaction is processed through secure, encrypted gateways. MENVO does not store your card details or PINs.

4. Cookies

Our website uses “cookies” to improve your experience.

  • What are they? Small data files stored on your browser.
  • Why use them? They allow our site to remember your login, keep items in your cart, and load pages faster.
  • Control: You can choose to disable cookies in your browser settings, though some features of the site may not work as smoothly.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

6. Your Rights

You have the right to:

  • Ask us what data we hold about you.
  • Request corrections to your contact details.
  • Request us to stop sending marketing emails or SMS.

7. Contact Us

If you have questions regarding this Privacy Policy, you may contact us using the information below:

  • Email: contact@menvobd.com
  • Phone/WhatsApp: +880 1886-449072